Before coming to Japan, I have read quite a large collection of books on Japanese culture and history. Still, I learned much more as soon as I arrived here in April 2015, and I continue to learn something new almost every day. One thing I noticed and appreciate about living here, is the level of consideration for others that I don’t always see in my birth country. Whenever I go out to places, I’m absolutely surprised at how great and conscientious the service is. From my errands, such as going to the dry cleaners, to going to the combini (“convenience store” in English) for a snack, the respect for customers is something that I deeply appreciate.
If I am not mistaken, there is a saying here that goes something along the lines of “okyakusama wa kamisama”, and I can certainly believe it. In America, we have a similar saying such as “The customer is always right” but outside of treating them nicely, there really isn’t much of a methodical approach as there is here. It is something I tend to really appreciate about living in Japan.
Questions:
1) What is your opinion on service in Japan?
2) Have you ever experienced service in another country? How is it different from Japan?
3) What does the phrase “okyakusama wa kamisama” mean to you?
4) Is there any part of service in Japan that you wish would change? Give an example.
5) Do you agree with the above statement? Why or why not?
Key Words and Phrases:
conscientious / errands / methodical
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